Competition and rivalry between the members of a group are the antithesis of the cooperation and team play needed in an effective management group. This is why team building is an empty abstraction for a group whose leader controls with power.

When leaders acquire the skills that enable them to release the productive potential and tap the collective capabilities of the group, who knows what positive results will be achieved? Some of them may move mountains.

Empathy is the capacity to put oneself in the shoes of others and understand their “personal world of meaning”—how they view their reality, how they feel about things. Active Listening performs this very function.

Leaders who get team members to solve their own problems are making a sound investment that will pay off with many benefits: their team members will become less dependent on them, more -self-¬directing, more ¬self-¬sufficient, and more capable of solving problems on their own.

Keeping the locus of responsibility in the one who owns the problem is important because: First, leaders who get team members to solve their own problems are making a sound investment that will pay off with many benefits: their team members will become less dependent on them, more ¬self-¬directing, more ¬self--sufficient, and more capable of solving problems on their own.

If being a leader turns out to be a bad experience, it is almost always because of the leader’s own ineffectiveness. And considering that few people ever get any kind of specific training in leader effectiveness, it is easy to understand why being a leader so often is difficult, draining and disappointing.

Keeping the locus of responsibility in the one who owns the problem is important because: First, leaders who get team members to solve their own problems are making a sound investment that will pay off with many benefits: their team members will become less dependent on them, more self-directing, more self-sufficient, and more capable of solving problems on their own.

I am now convinced that adolescents do not rebel against parents. They only rebel against certain destructive methods of discipline almost universally employed by parents. Turmoil and dissension in families can be the exception, not the rule, when parents learn to substitute a new method of resolving conflicts.

Active Listening influences the child to be more willing to listen to the parents’ thoughts and ideas. It is a universal experience that when someone will listen to one’s own point of view, it is then easier to listen to his. Children are more likely to open themselves up to receive their parents’ messages if their parents first hear them out. When parents complain that their kids don’t listen to them, it’s a good bet that the parents are not doing an effective job of listening to the kids.

How to influence people without using power is the key to leader effectiveness.